The configuration of the kiosk up until this point has purely been a configuration on the admin side. It is time to link the kiosk configuration to an actual device. By connecting the kiosk configuration to a kiosk screen, the solution comes to live and your users can find their way to the nearest available meeting room.
Tip: Once you're going to connect your configuration to a device we recommend to have fully configured your kiosk.
Note: The kiosk solution is software solution hosted on a web URL. The customer is free in choosing the narrowcasting solution as well as the kiosk screen. For the requirements, please refer to our article The Kiosk solution.
Connect your device
Connecting your kiosk screen, or device, links the hardware to the configuration in the admin portal. A configuration can be linked to 1 device.
Tip! The connection requires a tiny back-and-forth between the physical location of the device and the admin portal. Bring your laptop so you can make the connection at the location of the screen or work together so the authentication code can be transferred over to the admin portal.
Setting up your device
Ensure the device used to display the kiosk configuration is in place and the URL configured in your narrowcasting solution is https://kiosk.mapiq.com.
Note down the authentication code displayed on the device.
The code contains of 9 characters that is valid for 5 minutes.
Ensure you connect the device on the admin portal within the 5 minutes displayed.
Start over if you did not manage within these 5 minutes.
Connecting to the kiosk
After copying over the authentication code, you're ready to connect the device from the admin portal.
Go to Connected device and click + to add a new device.
In the new window that pops-up, enter the authentication code shown at step 1 under the section Setting up your device.
Press Connect and sign in.
You're forward to sign in to your account once more, this to validate a user with the correct admin permissions is configuring the device.
A confirmation message is given after successful setup.
Note: On the device itself, a message is shared that the device is setting up and to not refresh the page. Wait until the kiosk solution presents itself.
Additional options
After connecting successfully connecting with the kiosk, additional settings are visible under Connected device. Go over the table below to understand the settings you can enable or disable.
Setting | Description |
Turn on live mode | In case you're still working on the kiosk configuration, you can opt to disable the solution on the device by toggling this button. It will show a maintenance window on the kiosk screen informing the user you're working on the solution.  |
Font & layout size | Determine the size of fonts and specific layout elements. Take into consideration that each screen is different. A small screen does not benefit from having a large font & layout size as the kiosk solution disappears because of it. |
Troubleshooting the kiosk
In certain scenarios, the kiosk screen might not behave as expected, therefore a Kiosk ID is added to the interface. The Kiosk ID helps you understand at what kiosk configuration you should have a look at in your admin portal. By long pressing the Kiosk ID on the device itself, a window will pop-up with additional information that can be used for troubleshooting.
Note: The kiosk screen will return to it's default screen after 15 seconds without interaction.
💬 Need More Help?
If you’d like extra assistance, reach out via the Messenger (question mark in the corner) and chat with our support team, or email us at [email protected].
We’re always ready to help! 😉