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Desk utilization


Knowing how your desks are used is one of the most useful things you can track as a workplace leader. The Desk utilization deep dive gives you a clear picture of desk booking and use patterns, from building-level averages down to single desks. Use it to right-size your desk estate, spot your busiest days and hours, and compare specific floors against the rest of the building.

At the top of the report, Mapiq shows three key numbers: the total desks included, the average daily peak rate, and the single busiest moment in the period. These give you a quick read on how close your desk estate gets to full capacity.

You can filter by date range, office hours, desk pool, and data source. Your filters apply to every chart and table on the page.

💡 This report works with both booking data and sensor occupancy data. Switch between them using the Bookings / Occupancy toggle. The Occupancy option only appears when sensors are installed in the relevant office.

Desk booking rate

This chart shows how booking or occupancy rates have moved across the selected period. You can group data by day, week, or month. A peak marker shows the single highest point in the range. Use this view to see whether demand is growing and whether peak rates need attention.

Your performance explained

Below the main chart, the Your performance explained section surfaces three key figures.

  • Desks included in this report tells you how many desks are in scope, how many have booking data, and how many match your current filters.

  • Average daily peak gives the average share of desks booked at the busiest point on a typical day. This shows how close you get to full capacity on a normal day.

  • Peak moment shows the single busiest point in the whole period, with the exact date and time.

Together, these numbers help you see whether your desk count fits actual demand, and whether peak pressure is a daily pattern or an isolated event.

When are desks most booked?

This section has two charts that reveal timing patterns across the week and day.

Desk bookings by weekday shows the average rate for each day of the week. It also shows the average peak rate per weekday, so you can see not only which days are busiest on average but which days tend to spike. This is a key input for hybrid work policies and for deciding when to open or close floors.

Desk bookings by hour shows demand patterns within the day. You can see whether the building fills up in the morning and empties after lunch, or whether demand stays spread across the day. This helps with decisions on booking windows and cleaning runs.

Use these charts to decide when to apply desk policies, whether to spread office days across the week, or how to align your booking window with actual demand.

Where are desks most booked?

The Desk bookings by floor table lists each floor with its booking count, rate, and a column showing how many desks are tracked. Use this to find floors that carry a heavy load and floors that are quiet enough to close or merge. A 3D model of your building sits alongside the table for spatial context.

This view helps you spot floors that carry more demand than others. A floor with consistently high bookings may point to a layout or location factor that steers employees away from other areas.

Which desk types are most booked?

This section has two tabs. The Equipment tab shows rates by desk setup (adjustable desks, dual monitors, docking stations, and similar items). The Activities tab shows rates by activity type. Together, these tell you which setups are most in demand, helping you plan upgrades or redesign your layout.

This view helps you see which amenities your staff look for most, and whether your current desk setup matches actual demand. Subscription and Building Administrators can assign equipment and activities to desks or desk islands in the Building configuration.

Behind the scenes

  • Non-bookable desks are invisible in reservations mode — Fixed desks or any desk not enabled for booking in Mapiq will not appear in the tracked base. Rates only cover the bookable pool, which may be a subset of your total physical seats.

  • Sensor gaps shrink the tracked base without notice — In sensor mode, desks with offline or missing sensors are left out. A high rate may partly reflect a smaller base, not only high actual demand.

  • Mid-period desk changes are not averaged — If desks were added or removed during the selected period, the count shown reflects the latest state. Be cautious when comparing across long periods that include major space changes.

  • Floor filter changes the base — A floor-level rate is calculated against only that floor's tracked desks. It is not directly comparable to the building-level rate.

  • Data source affects what is counted — Bookings mode counts reservations made in Mapiq. Sensor mode counts physical occupancy as detected by desk sensors. Switching between the two can produce different rates for the same period.


💬 Need More Help?
If you'd like some extra assistance, reach out via the Messenger (question mark in the corner) and chat with our support team, or send us an email at [email protected].
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