Every building performs differently, so what counts as "busy" for one office might be "quiet" for another. On the Metrics page under Insights → Settings, you define the thresholds that determine when desk availability, room availability, and building utilization are shown as low, sufficient, or high (or quiet, vibrant, and busy) for your building. Once you save these targets, every report and dashboard for that location reflects your own standards, so the data you see actually matches how your workplace is meant to perform.