Mapiq gives customers a head start by creating a digital twin of their buildings during the implementation process. To make this setup as smooth as possible, Mapiq offers an import functionality that allows us to quickly and easily bring your building configuration into the platform.
Importing your Building
After sharing the .zip file with Mapiq and making any necessary corrections, follow these steps to import your building:
Go to the Building tab in Mapiq Admin (https://admin.mapiq.com).
Click "Import building" next to the building name. You can still import one from the "Select building" model if you don't have any configured buildings.
Locate and import the .zip file.
A summary of the upload will be displayed. Click "Import" to start the process, and you'll receive a confirmation message if the upload is successful.
⚠️ ZIP file:
The imported ZIP file must include all necessary files (e.g., JSON file and related images) with a maximum size of 28.5MB.
Only 1 JSON file is allowed per ZIP.
Images must be in JPEG, JPG, or PNG format, and their dimensions should be between 1000 x 1000px and 10000 x 10000px.
The maximum image file size is 25MB.
⚠️ JSON file:
Display names (e.g., building, floor, area names) must be at most 32 characters.
Please share a valid time zone.
Meeting room email addresses need to be in the correct format.
Common Errors & Resolutions
Despite careful preparations, errors may still occur during the import. In some cases, you can resolve these issues yourself, while other situations may require the assistance of our Support Team.
Below are some common errors and recommended actions:
Error | Recommended Action |
Wrong file types | Please ensure the ZIP file contains only one .json file and images are in JPEG, JPG, or PNG formats. |
Incorrect JSON scheme structure | Contact Mapiq Support with the error message to correct the JSON file. |
Broken JSON scheme | Reach out to Mapiq Support with the error message and the associated ZIP file. |
Wrong image dimensions or file size | Provide Mapiq with an appropriate image meeting the required dimensions and file size.
Images must be in JPEG, JPG, or PNG format, and their dimensions should be between 1000 x 1000px and 10000 x 10000px. And the maximum image file size cannot exceed 25MB. |
Generic import message | Please try importing again later, and if the problem continues, please get in touch with Mapiq Support with the ZIP file and information on the attempt steps. |
Timeout error | Retry the export later, and if it keeps failing, contact Mapiq Support with the building's details. |
💬 Need More Help?
If you’d like extra assistance, reach out via the Messenger (question mark in the corner) and chat with our support team, or email us at [email protected].
We’re always ready to help! 😉