Every row in the Records table tells you something about what was planned versus what actually happened in your office. A flag like Not-seen can point you straight to a no-show; an Unexpected check-in can reveal attendance your capacity planning missed. Knowing what each record type, status, and flag means turns the table from raw data into real insight. This article explains what each record type represents, what the different statuses tell you, and how to interpret the flags.

Each row in the Records table belongs to one of four types. Together, they give you a complete picture of what was planned and what actually happened on a given day.

A scheduled office day, also called a workday, is created when an employee registers a planned office visit in Mapiq. It represents intent: the person said they planned to come to the office on that day. A workday on its own doesn't mean a desk was booked. An employee can register an office day without booking a specific desk or parking spot.

In the Records table, a workday record is the parent that desk and parking bookings can attach to. It gives you context around whether a booking was part of a planned day or made on its own.

A desk booking record means someone booked a specific desk for a day or a time slot. Depending on the policy set for that area, this record type also covers area bookings, where someone reserves a spot within an area rather than one named desk. Either way, it shows you which desk was booked (if applicable), in which area and floor, and what happened with that reservation.

Desk bookings are linked to a scheduled office day, it cannot exist on their own. They can also be part of a group booking, in which case the record shows the organizer and any invitees. Once a desk booking is deleted, the parent record, in this case the Scheduled office day, will not be deleted automatically.

A parking booking record means someone booked a spot in a parking lot. It shows the lot and zone, along with the status of that reservation.

Parking bookings work similarly to desk bookings and can be linked to a scheduled office day. They follow the same status and flag logic, with one difference in how the Not-seen flag is applied (see Flags below).

A check-in record means the person physically arrived. Check-ins are captured either through a manual check-in or automatic detection, depending on your setup.

A check-in is the only record type that confirms actual presence. All other types represent plans or reservations. This is why the Scheduled and Unexpected flags apply to check-ins only: they tell you whether the person's arrival matched a registered office day or came out of nowhere.

Every record carries a status. The status tells you the current state of that record, independent of whether someone actually showed up.

The record is active and confirmed. For desk and parking bookings, this means the booking is in place and hasn't been changed. For workdays, it means the office day is registered and current.

The record exists but hasn't been confirmed yet. This applies to group desk bookings: when an organizer creates a group booking, invitees receive a pending reservation until they accept. A pending record holds a spot but isn't fully committed.

The reservation was cancelled before or on the day it was due. Cancelled records are hidden from the table by default to keep the view clean, but you can bring them back with the toggle in the filter panel. When you do, you can see who cancelled the record and when. If the cancellation happened on the same day as the reservation's start date, it also gets a Late-cancellation flag.

A policy issue status means the booking conflicts with a booking policy set up in your Mapiq environment. This could be a capacity limit, a booking window restriction, or another rule that was in place at the time of the booking. The record exists, but it's flagged as non-compliant. For example, this can happen after a building configuration change, or when an admin deletes a desk booking while mandatory desk booking is enabled, leaving the linked workday non-compliant.

Flags go one level deeper than status. Where a status tells you the state of the record, a flag tells you how the plan compared to reality. Not every record gets a flag, flags only apply where there's something meaningful to signal.

The Checked-in flag applies to desk bookings, parking bookings, and workdays. It means at least one check-in was recorded for that person on that day, confirming the booking translated into an actual visit. This is the clearest positive signal in the table: a plan that followed through.

The Not-seen flag applies to desk bookings, parking bookings, and workdays. It appears when no check-in was recorded and more than an hour has passed since the record's effective start time. It's the clearest signal of a no-show.

The one-hour buffer stops the flag from firing on someone who is just running late. The effective start time depends on the record type:

The Scheduled flag applies to check-ins only. It means the person checked in and had a matching scheduled office day registered for that date. This is the normal, expected pattern for employees who plan their office days in Mapiq. A Scheduled check-in tells you everything lined up: a plan was made and the person followed through.

The Unexpected flag also applies to check-ins only. It means the person checked in but had no scheduled office day on record for that date. They came in without planning it through Mapiq. This flag is useful for spotting employees who regularly come in without scheduling, which can affect your capacity planning and reporting accuracy.

The Late-cancellation flag applies to desk and parking reservations that were cancelled on the same calendar day as the reservation's start date. Hover over the flag in the table to see the exact cancellation time. This flag helps you identify last-minute cancellation patterns that affect desk and parking availability.