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Navigating the Sensors table

The Sensors table is your overview of every sensor connected to a building. Whether a sensor comes from a known occupancy integration such as Elsys or PointGrab, or reaches Mapiq through the Public API or a custom integration, it shows up here. From this one page you can check what each sensor reports, see where it sits in your building, and jump to the tools that keep your sensor network healthy.

Where to find it

Open the Buildings tab, select a building, and click Manage on the Sensors tile of the building overview. The breadcrumb at the top lets you switch to another building or another building service without going back.

The overview cards

Three cards above the table give you the state of the building's sensors at a glance:

  • Total sensors shows how many sensors are on the current page next to the total imported into this building, for example 25 / 3,826.

  • Commissioned shows the sensors that are linked to a location.

  • Not commissioned shows the sensors in this building that do not have a location yet.

When an integration posts sensors to your environment that are not linked to a building yet, a banner tells you how many there are. Read New sensors waiting for a building below for what to do with them.

The table

Every row is one sensor ID. The columns tell you what it is, where it is, and how actively it reports.

Column

What it shows

Sorting

ID

The unique identifier of the sensor, as sent by its integration. This can also be a combined ID for several devices.

A to Z, Z to A

Location

The space in Mapiq the sensor is linked to, with its floor. This can be an area, a meeting room, a facility, or a desk. Shows Not commissioned when there is no location yet.

None

Updated

When the sensor last sent an update.

Highest or lowest on top

Data per hour

The number of updates the sensor sends per hour, with a trend line. One update per hour shows as 1.0.

Highest or lowest on top

Flag

Marks sensors that were decommissioned by a building publish, because the location they were linked to no longer exists.

None

Finding the right sensor

Search by sensor ID or location in the search field above the table. Open Filters to narrow the list by Location type or Floor, or turn on No sensor data received to see only the sensors that have gone quiet. At the bottom of the table you choose how many rows to show per page, from 10 to 200, and move between pages.

Flagged sensors

A sensor gets flagged when a building publish removes the location it was linked to. The sensor stays in the table, but it is decommissioned and no longer counts towards that space. This often happens while editing a floor, when desks are deleted and drawn again instead of moved, or when a meeting room is deleted. Check the Flag column after a publish, and link flagged sensors to their new location. The Impact tab in Review & publish tells you before you publish whether the change affects any sensors.

The sensor details panel

Click any row to open the sensor's details on the right:

  • Sensor id shows the unique identifier.

  • Location shows the space and floor. Use the pencil to link the sensor to a different location.

  • Performance shows the Provider, such as ElsysLoriot, PointGrab, or Sownet, the Daily traffic with a graph, the Last receive data, such as Available or No people detected, and when it was Last updated. The refresh button fetches the latest values.

  • A small map shows where the sensor sits on its floor.

  • Delete sensor at the bottom removes the sensor. Done closes the panel.

⚠️ Note: Sensors that PointGrab imports automatically can't be deleted or changed here. Turn off the PointGrab integration first.

Sensor action tools

The buttons in the top right take you to the other sensor tools:

  • Refresh reloads the table with the latest data.

  • Import adds sensor IDs at once in bulk, by checking the Bulk import & commissioning button you can link them to locations in the same go. Read Importing Sensors for the walkthrough.

  • Export downloads the sensors of the building you're viewing as a CSV file. Turn on Across all buildings to export the sensors of every building in one go.

  • View map opens the floor map with every sensor placed on it, next to a searchable list.

  • Add sensor adds a single sensor ID and links it to a location. Read Commissioning Your Sensors for the walkthrough.

How sensors reach Mapiq

Not every sensor arrives the same way, and not every row is a single device by default.

Automatic and manual imports

Depending on the active integration, sensors are imported for you (as with PointGrab), or wait for you to import them manually (e.g. Elsys or third party integrations).

New sensors waiting for a building

Depending on the integration, sensors can start posting data to your environment before they belong to any building. Mapiq knows these sensors exist, but not where they are. When that happens, the Sensors page shows a banner with the number of new sensors. The sensor list link in the banner downloads a CSV file with all their unique sensor IDs. Use it to find the right sensors, then import and link them to the correct building yourself. The CSV is the same in every building, because the sensors don't belong to any building yet.

Combined sensor IDs

Depending on the type of sensor, the integration can send one combined ID for a space that holds several sensors. For example, when devices A and B both sit in space C, the integration combines their readings into one occupancy value and sends it under a single ID. You then see one row for space C, not two.

How many sensors fit in one space

Areas, meeting rooms, and facilities can hold as many sensors as you need. A desk holds exactly one. When you link a sensor to a location that already has one, Mapiq asks whether to keep, decommission, or remove the existing sensor. In case multiple sensors are linked to a single space, the occupancy within the app is based on the combined readings of the sensors.

Sensor IDs are unique across your subscription

Every sensor has its own ID, and that ID can only be used once across your whole subscription, not just within one building. If you move a sensor from building A to building B, remove it from building A first. Only then can you link it to a location in building B.

Behind the scenes

  • Every source lands in one list — Sensors from Elsys, PointGrab, the Public API, and custom integrations all appear in the same table.

  • A sensor ID can only live in one building — IDs are unique across your subscription, so remove a sensor from its old building before linking it in a new one.

  • A desk holds one sensor — Areas, meeting rooms, and facilities have no limit, but each desk takes exactly one.

  • Move desks, don't redraw them — Deleting a desk and adding a new one in its place removes the old location, so its sensor is decommissioned and flagged after the publish. Repositioning the desk keeps the link. It’s advised, where possible to reposition instead of redrawing desks.

  • Data per hour shows reporting health — A low value, or a sensor under No sensor data received, can point to a problem. Read Troubleshooting Sensor Issues for what to check.


💬 Need More Help?

If you'd like some extra assistance, reach out via the Messenger (question mark in the corner) and chat with our support team, or send us an email at [email protected].

We're always ready to help! 😉

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